Refund Policy

Last updated: [ngày công bố]

Repair Warranty (Not a Refund)

Every completed repair includes a warranty period: if the same issue returns within the coverage window, we will fix it again at no additional charge — this is separate from a cash refund. One-time services are covered for 7 days after completion; Business plans are covered for 30 days.

When a Refund Applies

• Our technician is unable to resolve the issue described at booking, and no reasonable alternative solution was accepted.
• A payment was processed in error (e.g., duplicate charge).
• You cancel a scheduled session before it begins, in accordance with our cancellation window (see Terms of Service).

When a Refund Does Not Apply

• The issue was successfully resolved as described at booking, and a new, unrelated issue later appears.
• Damage or data loss caused by factors outside the scope of the original service request.
• Change of mind after a session has been completed successfully.

Business Subscription Plans

[Điền chính sách hoàn tiền/hủy cho subscription — ví dụ: có thể hủy bất cứ lúc nào, không hoàn phí đã thanh toán cho chu kỳ hiện tại, dịch vụ tiếp tục đến hết chu kỳ đã trả...]

How to Request a Refund

Contact us with your Booking ID and the reason for your request at [email liên hệ thật]. We aim to respond within [số ngày] business days.

Processing Time

Approved refunds are processed back to your original PayPal payment method and may take [số ngày, ví dụ 5-10] business days to appear, depending on PayPal and your bank.