Privacy Policy

Last updated: [ngày công bố]

RemoteITFix ("we", "us", "our") provides remote IT support and managed IT services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

  • Contact information: name, email address, and phone number provided through our Booking Form.
  • Service details: description of the technical issue, device type, and preferred appointment time you provide when booking.
  • Payment information: payments are processed directly by PayPal. We do not collect or store your full card or bank account details on our servers.
  • Technical/session data: if you authorize a remote support session, we may access your device only for the duration and purpose you approve, as shown in our Permission Simulator before any connection begins.
  • Location (approximate): we detect your country to display pricing in your local currency. We do not track precise location.

How We Use Your Information

We use the information above to schedule and deliver support sessions, process payment, send booking confirmations and status updates, and respond to inquiries. We do not sell your personal information to third parties.

Third-Party Services

We use PayPal to process payments, and may use email delivery services to send transactional messages (booking confirmations, status updates). These providers process data according to their own privacy policies.

Data Retention

We retain booking and service records for as long as necessary to provide support, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information. This includes rights under applicable laws such as the CCPA (California), UK GDPR, Canada's PIPEDA, and Australia's/New Zealand's Privacy Acts. To make a request, contact us using the details below.

Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact Us

Questions about this policy can be sent to [email liên hệ thật của RemoteITFix].