Terms of Service

Last updated: [ngày công bố]

By booking a session or subscribing to a plan with RemoteITFix, you agree to the following terms.

Our Services

RemoteITFix provides one-time remote IT repair sessions (Essential, Standard, Advanced, Priority) and ongoing managed IT plans for businesses (Care, Pro, Complete). Pricing is shown in your local currency and is fixed at the time of booking, not a starting estimate.

Booking and Payment

Bookings are made through our Booking Form. Payment is processed securely via PayPal at the time of booking (one-time sessions) or on a recurring basis (Business subscription plans). No account is required to book a one-time session.

Remote Access and Consent

We will only access your device with your explicit consent, granted at the start of each session. You may end a remote session at any time. We do not access your device outside of an active, authorized session.

Your Responsibilities

You are responsible for backing up important data before a support session. While our technicians take reasonable care, RemoteITFix is not liable for pre-existing hardware failures, data loss caused by pre-existing issues, or problems unrelated to the scope of the service requested.

Cancellations and Rescheduling

[Điền chính sách hủy/dời lịch thật — ví dụ: khách có thể dời lịch miễn phí trước 24 giờ...]

Repair Warranty

Every completed repair is covered by our warranty: if the same issue returns within the warranty period, we will fix it again at no extra charge. One-time services are covered for 7 days; Business plans are covered for 30 days. See our Refund Policy for details on refund eligibility.

Limitation of Liability

To the maximum extent permitted by law, RemoteITFix's liability for any claim arising from our services is limited to the amount paid for that service. We are not liable for indirect, incidental, or consequential damages.

Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

Contact Us

Questions about these Terms can be sent to [email liên hệ thật của RemoteITFix].